Frequently Asked Questions


How eco-friendly are your services?

We take alot of pride in our sourcing and handling of all of our goods! Since 2017 we have upheld a high quality of cotton t-shirts which was sourced locally from the UK. Since 2020 we now offer ECO friendly cotton/hemp t-shirts (printable) and will be ensuring that we never go back.


*orders can still be fufilled without the use of eco dfriendly products, PRINT PLUG are dedicated to helping shape the future of design and print and ensure eco-friendly materials are the only solution long term.


discounts & promotions

How do customers receive discounts on orders?

We provide discounts on and for a number of occassions to customers circumstance permitiing we like to resolve any queries raised by customers and will go to lengths to ensure the quality of service remains.

How do customers know if there is a promotion?

Stay in touch and keep up to date with the latest promotions and offers by subscribing to our mailing service on our website. Please be aware that upon joining our subscription we offer lots of amazing opportunities to utilize our BESPOKE print services with BIG offers such as refer a friend, post a social key hashtag for Print Plug, send visual graphics, pictures/artwork and more.. so lets subscribe to find out what exactly is in store for you!


What is your estimated time of delivery in the UK?

Our delivery times are generally completed in 1-4 days excluding extra work such as refinement of artwork or restoration of files.

Shipping options are available during the checkout process and location permitting your fee if any will be displayed immeduately.

How do I pre-order items?

If you would like to pre-order items you simply sign up to our account using your email details, simply design your item on the product builder, when you are happy with your design hit the save button located along the top of the builder, this allows you to continue creating more designs and save them in our online library to be printed on demand for you at any time.


general questions

How do I know if my image/artwork is able to be printed?

You will be advised after completion of order is complete by our staff whether the artwork or design is able to translate to the kind of print we produce in HTV or you will be advised of the best way to allow your design to be printed. This comes with alot of refining of artwork, or vectorzation for full scale prints.

Refinement, Creation and Restoration of designs and artwork all come at a fee*

Am I able to promote my brand on the website?

Print Plug are working hard to be able to provide you with some of the latest print trend, as well as collaborating with multiple brands, businesses, influencers and more in order to create a diverse library of merchendise, fashion style and trends.

Just sign up to our account and #staypluggy for news to come on being a part of our print experience.



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